Payment Policy for RATI HVAC

Effective Date: January 4, 2025

At RATI HVAC, we prioritize your convenience and security when processing payments for products and services. Our Payment Policy outlines the terms and conditions governing the payment methods we accept, security measures, and related procedures. By using our website and placing an order, you agree to comply with the terms set forth in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment methods to ensure a smooth transaction process for our customers:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, and Diners Club.
  • PayPal: Customers can use their PayPal accounts to make payments, ensuring a fast and secure checkout process.
  • Bank Transfers: We accept direct bank transfers for bulk orders or larger transactions. Please contact our customer service team at info@ratihvacnie.com for assistance with bank transfers.
  • Apple Pay & Google Pay: For mobile users, we offer Apple Pay and Google Pay for quick, secure payments.
  • Buy Now, Pay Later: We offer financing options through third-party services such as Klarna or Afterpay, where available. These options allow you to split your payments over time.

Note: The availability of certain payment methods may vary depending on your location and the order value.

2. Currency

All transactions on our website are processed in U.S. Dollars (USD). If your payment account is in a different currency, your bank or payment provider may apply a currency conversion fee.

3. Security of Payments

We take your security seriously. Our website utilizes industry-standard encryption (SSL/TLS) to protect your personal and payment information. Payment information is transmitted securely through our payment processors, and RATI HVAC never stores your sensitive payment details on our servers.

  • PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) guidelines to ensure all cardholder data is securely processed.
  • Fraud Prevention: To prevent fraudulent transactions, we use advanced fraud detection tools. Occasionally, we may ask for additional information or verification for certain orders to ensure security.

4. Payment Authorization

Once you submit your payment, it will be processed for authorization by your card issuer or payment provider. Your card will be charged once the payment is approved. In some cases, your order may be delayed or canceled if there are issues with payment authorization.

If there is a problem with your payment method (e.g., insufficient funds, expired card), we will notify you via email or phone, and you may need to provide a new form of payment to complete your order.

5. Payment Confirmation

Upon successful payment, you will receive an order confirmation email from RATI HVAC with the details of your purchase, including the items ordered, shipping address, payment summary, and order number. Please keep this email as proof of purchase.

If you do not receive a confirmation email, please check your spam/junk folder. If it’s not there, contact us at info@ratihvacnie.com or call 956-726-0449 to confirm your order status.

6. Billing Information

To ensure accurate processing and delivery of your order, please make sure the billing information you provide is correct and up to date. This includes your full name, billing address, and contact details. Any discrepancies may delay your order, and we may request verification before proceeding.

7. Taxes and Duties

All prices displayed on our website exclude taxes and duties. Sales tax will be applied to orders based on the shipping address and in accordance with local tax laws.

  • Texas Residents: Orders shipped within Texas will be subject to Texas state sales tax.
  • Other States: Sales tax will be calculated based on the applicable state or local tax rates for your shipping address.

International customers should be aware that additional import duties, taxes, or fees may apply upon delivery, depending on the destination country. These charges are the responsibility of the customer.

8. Refunds and Cancellations

  • Refund Policy: If you are not satisfied with your order, or if there was an issue with the product or service, please refer to our Returns & Exchanges Policy for detailed information on how to initiate a return or refund request.
  • Order Cancellation: Orders may be canceled within 24 hours of purchase, as long as they have not been processed or shipped. After this period, cancellations may not be possible, and you may need to follow the return process.

9. Payment for Services

For services such as installations or HVAC maintenance, payments are typically due upon completion of the service, unless otherwise specified. We accept the same payment methods as listed above for service transactions. In some cases, a deposit may be required before work begins, particularly for large installations.

10. Payment Issues or Disputes

If you experience any issues with your payment, such as a declined transaction, or if you believe there is an error with your order or charge, please contact us immediately. Our customer support team is available to assist you and resolve any payment-related disputes.

You can reach us at:

Our goal is to ensure that all payments are processed efficiently and securely, and that you are fully satisfied with your purchasing experience.

11. Customer Support

If you need assistance with making a payment or have any questions about our Payment Policy, please do not hesitate to contact our friendly customer service team. We are here to help!