Refund and Returns Policy for Ratihvacnie Tech

Effective Date: February 19, 2025

At Ratihvacnie Tech, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a clear and easy returns and refund process, as outlined below.

1. Return Eligibility

We accept returns on most products purchased from ratihvacnie.com under the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The item must be unused, in its original packaging, and in resellable condition.
  • The product must not be marked as final sale or non-returnable (this will be specified in the product description).
  • The product must be in the same condition as when you received it, with all tags, labels, and accessories still attached.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Our Customer Support: Reach out to our customer service team at info@ratihvacnie.com or call us at 956-726-0449 within 30 days of receiving your order. Please provide your order number and the item(s) you wish to return.

  2. Return Authorization: After receiving your return request, we will issue you a Return Authorization Number (RA) and further instructions on how to send your item back. Returns sent without authorization may not be processed.

  3. Shipping the Return: Carefully pack the item(s) in their original packaging (if possible) and include a copy of the order receipt or the RA number. Please ship the item back to the address provided in the return instructions.

  • Return Address:
    Ratihvacnie Tech
    4307 Adamsville Road
    Laredo, Texas, United States
  1. Shipping Costs for Returns:
    • If the return is due to an error on our part (e.g., defective product, incorrect item), we will cover the return shipping costs.
    • If the return is for any other reason (e.g., buyer’s remorse), you will be responsible for the return shipping costs.

3. Refunds

Once your return is received and inspected, we will process your refund. Please note that the refund will be credited to the same payment method used at the time of purchase. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

  • Partial Refunds: In some cases, where the returned item has been used, damaged, or missing parts, we may issue a partial refund based on the condition of the product.

  • Non-Refundable Items: Certain items are not eligible for a refund, including:

    • Gift cards
    • Final sale items
    • Opened or used products (except if defective)

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same return process. Once we receive your returned item, we will issue a refund, and you can place a new order for the exchange.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact our customer support team immediately at info@ratihvacnie.com. We will arrange for a return or replacement at no additional cost to you. Please provide photos of the damage or defect when possible to help expedite the process.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@ratihvacnie.com or call 956-726-0449. Orders can only be canceled before they have been shipped. Once the order has been shipped, you will need to follow the standard return process.

7. Restocking Fee

In some cases, a restocking fee of up to 15% of the purchase price may be charged for returned items, especially for large or bulky items. This fee will be communicated to you before processing the return.

8. International Returns

For customers outside of the United States, please note the following:

  • You are responsible for return shipping costs and customs duties.
  • We are not responsible for any lost or delayed packages, so we recommend using a trackable shipping service for international returns.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact us at:

  • Email: info@ratihvacnie.com
  • Phone: 956-726-0449
  • Address: 4307 Adamsville Road, Laredo, Texas, United States

We value your business and strive to ensure you are satisfied with every purchase at Ratihvacnie Tech. Thank you for choosing us for your tech needs!

Note: This policy is subject to change at any time, and the most current version will always be available on our website.