Shipping Policy for RATI HVAC

Effective Date: January 4, 2025

At RATI HVAC, we are committed to delivering your orders in the most efficient, timely, and cost-effective manner possible. Our Shipping Policy outlines the process, expectations, and responsibilities associated with shipping your orders. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Once your order is placed, our team will begin processing it promptly. We strive to process and ship orders within 1-2 business days, excluding weekends and holidays. You will receive an email confirmation with tracking information once your order has been dispatched.

2. Shipping Methods

We offer a variety of shipping methods to cater to your needs, including:

  • Standard Shipping: Typically delivers within 5-7 business days.
  • Expedited Shipping: Typically delivers within 2-3 business days.
  • Overnight Shipping: For urgent orders, overnight shipping is available to most locations.

Please note that shipping times may vary based on your location and availability of products.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, your shipping location, and the shipping method selected. We offer competitive rates and aim to provide affordable options for our customers. Orders over $200 may qualify for free standard shipping (U.S. domestic only).

4. Domestic Shipping

We currently ship to all 50 states within the United States. Orders are typically shipped via reliable carriers, including UPS, FedEx, and USPS. We take great care to package all products securely to ensure they arrive at your location in perfect condition.

5. International Shipping

At this time, we only ship within the United States. We do not currently offer international shipping. If you are located outside of the U.S. and wish to place an order, please contact our customer service team at info@ratihvacnie.com to inquire about alternative shipping arrangements.

6. Tracking Your Order

Once your order is shipped, you will receive an email containing a tracking number and the carrier’s website for real-time updates on your shipment’s status. Please note that it may take 24-48 hours for tracking information to appear after shipment.

7. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. RATI HVAC is not responsible for delays or lost packages due to incorrect or incomplete shipping information. If you need to make changes to your shipping address after placing an order, please contact us immediately at info@ratihvacnie.com or call 956-726-0449. We will do our best to accommodate your request before your order ships.

8. Lost or Damaged Packages

RATI HVAC takes every precaution to ensure your order arrives safely. However, in the event of a lost or damaged package, please notify us within 7 days of receiving your tracking information. We will work with the shipping carrier to resolve the issue and ensure that you receive your products as quickly as possible. Depending on the situation, we may offer a replacement or refund.

9. Returns & Exchanges

For information regarding returns or exchanges, please refer to our Returns & Exchanges Policy or contact our customer service team. We strive to make your shopping experience as seamless as possible and will work with you to resolve any concerns you may have with your order.

10. Shipping Restrictions

While we strive to fulfill every order, there may be certain restrictions on some products based on their size, weight, or the shipping destination. If an item cannot be shipped to your location, our customer service team will notify you and assist in resolving the issue.

11. Customer Support

If you have any questions regarding your shipment or our shipping policy, feel free to contact us:

We are here to help and ensure your satisfaction with every order.

Thank you for choosing RATI HVAC for your HVAC needs!